Ordering Q & A

There are several methods in which you may place an order with Nadina's Crèmes:

Placing an Order Online

Our web site is open for business 24 hours a day, 7 days a week. Purchasing our products online using our secure server is the easiest way to order our products and the quickest way for you to receive them. Shop with confidence on our secure website and, if you need help, you can call our customer service toll free at 1-443-521-1335.

Placing an Order by Phone

You may place an order by telephone by calling us toll free at 1-443-521-1335. We will be happy to take your order during our regular hours Monday through Friday between 9:00 a.m. and 5:00 p.m. EST. If we are unavailable, please leave a message and we will promptly return your call.

Placing an Order by eMail

You may also order by email at nadinascremes@icloud.com.

Payment Options

We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept debit cards with the Visa or MasterCard logo. If you wish to send us payment via check, please mail along with your order to:

Nadina's Crèmes
3813 Middletown Branch Road
Vienna, MD 21869

Tax

Sales tax will be applied to all orders delivered to any address in Maryland. We will apply tax to shipping as required by individual states.

Changes and Cancellations

Please contact us immediately at 1-443-521-1335 should you need to make any changes to your order. Please provide us with your order number if it is available. You may email order changes to nadinascremes@icloud.com. However, due to the unreliability of communication via email, order changes requested via email cannot be guaranteed and we recommend that you follow up your email with a phone call to verify that your email was received.

Order Status

You can expect to receive your in-stock items within 5 - 10 business days. If you have any questions regarding an order you have placed, you may e-mail us at sales@nadinascremes.com or call us at 1-443-521-1335.

Returns & Exchanges

Returns made within 21 days of receipt of merchandise will be credited back to your original method of payment, excluding shipping and handling charges. After 21 days all returns are for store credit only. No returns will be accepted after 60 days from date of purchase. Please return items securely wrapped. All articles must be in unused, saleable condition. Shipping and handling charges are one direction only; we do not pay shipping on return items.

Shipping

Shipping charges are based on the size and weight of your purchase and the delivery service method selected. Our standard method of shipment is via USPS. In certain situations and at our discretion, we will ship via other carriers. Nadina's Cremes cannot be responsible for delays caused by the carrier.